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The Do's & Dont's of Chatbots

Here are the 11 commands of being a chatbot developer however they are more important to the rest of us to help us understand why, what and how chatbots can and should work.

The concept of chatbots is simple and the potential for them to make a big impact in our lives is huge. However get it wrong and you could end up with a customer service nightmare on your hands or a PR disaster waiting to happen.

The thinking is still the same same but different, how do i connect with my customers without turning them away at any touchpoint? How can i make sure we are speaking in the right tone and voice of our brand? How can i ultimately turn our engagement into $$?

At the end of the day chatbots have the potential to become an extension of your team and brand, embrace chatbots in the right way and you will have your next generation customer engagement team right at the end of your keyboard

App usage is declining, with most users spending 50 percent of their time in only one app — and that app is often a messaging platform. In fact, 75 percent of all smartphone users spend time on at least one messaging app. Accessing customers through that messaging interface is the new holy grail, and brands no longer need to be tech giants to get their own chatbot. That means every company, from small businesses to startups, needs to understand the dos and don’ts of creating these digital helpers. While the rules are still being written, here’s what we’ve learned from both creating and interacting with our new best friends.

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