They are coming people so make sure you consider them no matter how big your business is. From customer service, sales to doing the boring stuff that takes up too much time. They can definitely help all sorts of business. At the end of the day they will actually make business easier and as time goes on get smarter and make your business better and better.
Chatbots aren’t just for big name tech brands and retail — small businesses stand to gain plenty from them, as well. And it’s not just about maintaining a professional business identity with the right communications front. Small businesses should consider chatbots to streamline common features of the company website and support functions — thereby saving time and money, while boosting sales.