2016 is the year of the chatbots. Sure, they're nothing new, but we're in the section of the bell-curve where mass adoption is beginning to happen.
Chatbots are getting smarter and able to appear more human-like by understanding context and responding in conversation. All the cool kids on the block are jumping on the bandwagon; because like it or not, its going to be a thing.
The technology could permanently change the way humans interact with the digital world. Instead of opening a search engine, clicking on a weather site, and looking up your location, a well-designed chatbot would give you an instantaneous, geographically accurate update from a simple verbal or textual query. Imagine if looking up documents for a legal case, scheduling your team’s monthly meetings, or providing accurate feedback to a customer was that easy.